by Jamie Kuttenkuler | Aug 23, 2016 | CIO Concerns, Operations
Imagine that you are in the “Wild West” of IT Operations at a medium-sized organization. End users are lined up at the Help Desk, waiting to have passwords reset, questions answered, and printer toner installed. Meanwhile, Desktop Support is scrambling from cubicle to... 
by Jay Anderson | Oct 29, 2014 | Capabilities, Delivery Methods, Operations, Organization, Process Improvement
I define Organizational Lore as the sum of all the nuggets of undocumented knowledge within a company that are passed along by word of mouth. Most organizations have some and many have critical processes that rely on it. Often ignored, Organizational Lore can be... 
by Parimal Patel | Sep 4, 2014 | Strategy
I’ve heard time and time again, how operating leaders (including, but definitely not limited to COOs and CSCOs) need to modify their current approach to managing their organizations performance, both financial and operating. BUT, what most conversations tend to focus... 
by Kyle Kidd | Aug 19, 2014 | Capabilities, Kyle's Blogs, Operations, Supply Chain
It’s tough being the operations guy. You have to “make it happen” in terms of cost savings and sometimes you are even responsible for the top line. The COO is often responsible for a vast swath of the business aside from some administrative functions such as legal and... 
by Parimal Patel | Jul 7, 2014 | Data
I read an article this week that sparked a thought in my mind around why businesses are not adapting to the times and using analytics to help them make decisions. I don’t think that all decisions need to have deep analyses behind them, however companies do tend to...