by Russ Pearlman | Dec 20, 2013 | Operations
“Houston, we have a problem…” This phrase makes me cringe about the same as gramatarians at the split infinitive in “… to boldly go where no man has gone before…” No, the Apollo astronauts didn’t have a problem –... 
by Lisa Jasper | May 4, 2009 | Process Improvement
ITIL is everywhere. Most of my larger clients have implemented it or are implementing it to some extent in their organizations. It has made it out of the operations world and is becoming a strategic topic. So far, most of it is talk at the high level and some decent...