by Lisa Jasper | Aug 31, 2010 | Finance
The concept of technical debt has popped up recently with a couple of our clients. Specifically, these clients are interested in how to measure it across their application or product portfolio. It came up most recently as we were brainstorming the measures for a... by Lisa Jasper | Sep 3, 2009 | Other
This blog is part of a series focused on IT Performance Management.Any performance management system should include some measure of internal client satisfaction; this is arguably as important as the standard project and operational measures as well as the “holy grail”... by Lisa Jasper | Jul 8, 2009 | Other
One of my CIO friends asked me this morning for the best overall benchmarks for IT spend. I told him the only measure I’ve seen consistently is IT spend as a percentage of revenue, which averages around 3% and varies by industry with retail at the low end and... by Lisa Jasper | Jul 2, 2009 | Other
The most commonly asked question I get from CIOs undertaking a performance management initiative is: “How can I measure business value when our company does not measure benefits achieved?” The truth is that very few companies actually measure benefits realized from... by Lisa Jasper | Jun 20, 2009 | Other
This blog is part of a series focused on IT Performance Management.The fundamental shift in performance management that Kaplan and Norton led in the 1990s was the balance (as in their “Balanced Scorecard”) of financial and non-financial measures. The framework they...