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Can “technical debt” be measured at the portfolio level?

Can “technical debt” be measured at the portfolio level?

by Lisa Jasper | Aug 31, 2010 | Finance

The concept of technical debt has popped up recently with a couple of our clients. Specifically, these clients are interested in how to measure it across their application or product portfolio. It came up most recently as we were brainstorming the measures for a...
Can “technical debt” be measured at the portfolio level?

IT Performance Management Imperative #3: Measure Client Satisfaction. Completely.

by Lisa Jasper | Sep 3, 2009 | Other

This blog is part of a series focused on IT Performance Management.Any performance management system should include some measure of internal client satisfaction; this is arguably as important as the standard project and operational measures as well as the “holy grail”...
Can “technical debt” be measured at the portfolio level?

There’s no magic IT spend benchmark … let’s stop looking!

by Lisa Jasper | Jul 8, 2009 | Other

One of my CIO friends asked me this morning for the best overall benchmarks for IT spend. I told him the only measure I’ve seen consistently is IT spend as a percentage of revenue, which averages around 3% and varies by industry with retail at the low end and...
Can “technical debt” be measured at the portfolio level?

IT Performance Management Imperative #2: Measure business value. Really.

by Lisa Jasper | Jul 2, 2009 | Other

The most commonly asked question I get from CIOs undertaking a performance management initiative is: “How can I measure business value when our company does not measure benefits achieved?” The truth is that very few companies actually measure benefits realized from...

IT Performance Management Imperative #1: Emphasize business value. Comprehensively.

by Lisa Jasper | Jun 20, 2009 | Other

This blog is part of a series focused on IT Performance Management.The fundamental shift in performance management that Kaplan and Norton led in the 1990s was the balance (as in their “Balanced Scorecard”) of financial and non-financial measures. The framework they...
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