by Kyle Kidd | May 2, 2014 | Culture, Innovation, Kyle's Blogs, Operations, Other, Process Improvement, Productivity
I recently ate at a restaurant widely regarded as having one of the best burgers in Dallas. The location is off the beaten path, the parking situation is rough and you always have to wait in line. But, they have great burgers and what on the surface might seem like... 
by Lisa Jasper | Sep 3, 2009 | Other
This blog is part of a series focused on IT Performance Management.Any performance management system should include some measure of internal client satisfaction; this is arguably as important as the standard project and operational measures as well as the “holy grail”...