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When Bad Customer Service is Good

When Bad Customer Service is Good

by Kyle Kidd | May 2, 2014 | Culture, Innovation, Kyle's Blogs, Operations, Other, Process Improvement, Productivity

I recently ate at a restaurant widely regarded as having one of the best burgers in Dallas.  The location is off the beaten path, the parking situation is rough and you always have to wait in line.  But, they have great burgers and what on the surface might seem like...

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