My 4 Year Old Doesn’t Have Time for Your Crappy CRM Interface

by

Man-looking-at-hologram_WebMicah_Web

Over the holidays I picked up a Mattel View-Master VR viewer to try out with my kids. This View-Master, however, is a bit more advanced than those you may have used before. Instead of relying on cardboard disks with static, stereoscopic 3D images, the View-Master VR creates virtual spaces with the help of your smartphone. With the proper app installed, your smartphone’s screen doubles the video across its display, which, when viewed through the binocular lenses of the View-Master, create a 3D video effect. And thanks to the phone’s accelerometer, it responds to your movement like more expensive VR headsets. So far, we’ve looked at museum exhibits, watched 3D YouTube videos, and virtually visited sites all around the world. Our favorite thing to do is find houses of friends and family on Google Street View’s VR mode. The results are impressive, particularly for a $25 toy (albeit with a $750 phone inside).

When I described what an “old school” View-Master did, my younger son seemed confused.

“The pictures didn’t move?”
“Nope.”
“Could you download new pictures?”
“Downloading wasn’t invented yet.”
“What if you wanted to look at someone’s house?”
“You’d have to drive there.”

His pity for previous generations of children was unmistakable.

Toys continue to improve and what was cutting edge five years ago is now widely accessible…and expected. This early VR experience is setting the bar for what my son will expect from technology as he grows into an adult. He will not accept the clunky CRM user interface that you tolerate today, or slow-as-molasses response times from online stores. Tomorrow’s product managers better arrive with their “A” game or risk losing customers.

Even now, it blows my mind when I’m forced to use a webpage or app that is poorly designed or excruciatingly slow. There seems to be a belief in the world of technology, particularly around products intended for business, that a good user experience is a nice thing to have but not required. In fact, I had a product manager tell me once that their search product that looked like it had not been touched since the 90’s was “complicated to use by design” because their users “didn’t want just anyone being able to use the system.” I’m not sure I believe that, but even if it were true, my older son just asked his watch to play the new Biebs song and it did it. I wouldn’t count on users appreciating archaic design for long.

 

READ MORE

Your Personality Is Showing

Your Personality Is Showing

There I was, minding my own business one evening, digging into my organization's SEO performance (as one does), when I came across something interesting. Search terms related to "MBTI" — or the Myers-Briggs Type Indicator, developed by Katherine Cook Briggs and Isabel...

read more
Lessons From a Change Manager Who Hates Change

Lessons From a Change Manager Who Hates Change

Hello. My name is Monique, and I’m a change manager who hates change.   After years of receiving “consulting therapy” from various mentors, I am now able to say these words out loud and proudly. But for a long time, it felt more like an admission of guilt. I mean, who...

read more
Creativity as a Cure

Creativity as a Cure

The topic of creative solutioning has been front and center these days as we talk more and more about organizational adaptability in the face of dynamic and uncertain times. For example, I recently read about a project that got me thinking about specific priorities...

read more
Thought Ensemble, a Pariveda Company — Why Now?

Thought Ensemble, a Pariveda Company — Why Now?

Big news over here as we close out the year - we have been acquired by Pariveda, a 750-person consulting firm in 12 markets across North America! We are now “Thought Ensemble, a Pariveda Company” and I’ll be serving as the Managing Vice President continuing to lead...

read more
Thought Ensemble Joins Pariveda Solutions!

Thought Ensemble Joins Pariveda Solutions!

Dallas, December 9, 2021 /PRNewswire/ -- Pariveda, a leader specializing in solving complex technology and business problems, announces the acquisition of Thought Ensemble. With the addition of Thought Ensemble, Pariveda now provides holistic business strategy,...

read more
Thoughts on Colorado’s Equal Pay for Equal Work Act

Thoughts on Colorado’s Equal Pay for Equal Work Act

It was about a year ago that we first started hearing about Colorado’s Equal Pay for Equal Work Act (SB19-085) and I knew it was going to be national news. We’d just gotten past the “Rocky Mountain High” jokes, and our lovely state was trying to break new ground...

read more
Disruption Is the New Normal

Disruption Is the New Normal

By nature, disruptors are not popular. “First they ignore you, then they laugh at you, then they fight you, then you win, then they copy you.” We have all heard some version of this quote, and we have all seen it play out in real life. We've seen it with building...

read more
What Would You Say You Do Here?

What Would You Say You Do Here?

“I deal with the … customers so the engineers don't have to! I have people skills!” That famous Office Space quote from Tom Smykowski cracks me up every single time. I know Toms. I’ve been Tom. Change the quote to say, “IT Team” instead of “engineers,” and there’s a...

read more