by Kyle Kidd | May 2, 2014 | Culture, Innovation, Kyle's Blogs, Operations, Other, Process Improvement, Productivity
I recently ate at a restaurant widely regarded as having one of the best burgers in Dallas. The location is off the beaten path, the parking situation is rough and you always have to wait in line. But, they have great burgers and what on the surface might seem like... 
by Kyle Kidd | Feb 17, 2014 | Capabilities, Kyle's Blogs, Operations, Process Improvement, Productivity, Visibility
I was eating in a restaurant a couple weeks ago and noticed that everywhere I looked I saw the message, “You deserve the freshest!” Why do I deserve the freshest? Is there something this poster knows about me that I don’t? A little while later in another store all... 
by Russ Pearlman | Dec 20, 2013 | Operations
“Houston, we have a problem…” This phrase makes me cringe about the same as gramatarians at the split infinitive in “… to boldly go where no man has gone before…” No, the Apollo astronauts didn’t have a problem –...