by Jamie Kuttenkuler | Nov 1, 2016 | Consulting
When we moved to Denver, my husband kept his job in St. Louis and became a telecommuter. And due to the nature of my job, I often find myself working from home, at a desk right next to his. People are always asking how we can manage to work so closely together at home... 
by Jamie Kuttenkuler | Sep 20, 2016 | CIO Concerns, Communication, Delivery Methods, Process Improvement, Project Management
Feedback is a primary value at Thought Ensemble. Here, we strive to provide each other with timely and actionable feedback in order to reinforce positive behavior and help each other grow professionally. The point of a project retrospective is the same: to provide... 
by Jamie Kuttenkuler | Aug 23, 2016 | CIO Concerns, Operations
Imagine that you are in the “Wild West” of IT Operations at a medium-sized organization. End users are lined up at the Help Desk, waiting to have passwords reset, questions answered, and printer toner installed. Meanwhile, Desktop Support is scrambling from cubicle to... 
by Jamie Kuttenkuler | Apr 7, 2016 | Consulting, Productivity
One of the best benefits and greatest challenges of the information technology age is the ability to work remotely. I’ve been able to take advantage of this flexibility in the past few years by working from home part-time and then traveling to client sites as needed... 
by Jamie Kuttenkuler | Mar 18, 2016 | CIO Concerns, Lean, Process Improvement
When most of us think of waste, images of landfills and dumpsters come to mind. We may also imagine overpriced products that quickly lost their luster and are now stored in our junk drawer or the garage. In today’s business world, we are not only concerned with these... 
by Jamie Kuttenkuler | Mar 16, 2016 | Consulting, Delivery Methods, Process Improvement
Upon receiving a meeting invitation for a process workshop, most people cringe. Process workshops can be tedious, confrontational, and frustrating. In a recent client engagement, the Thought Ensemble team was charged with holding process workshops for eight IT Service...